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FAP (Fair Access Policy)
From Hughes Network Systems
To ensure equal Internet access for all HughesNet subscribers, Hughes Europe maintains a running average Fair Access Policy (FAP).
Fair Access establishes an equitable balance in Internet access across satellite broadband services by service plan for all HughesNet customers regardless of their frequency of use or volume of traffic. To ensure this equity, customers may experience some temporary throughput limitations. This policy applies to all service plans. As all plans are unlimited, we never stop downloading.
HughesNet system usage data indicates that approximately 5% of subscribers are responsible for a disproportionate share - often as much as half - of the total HughesNet service traffic. Unfortunately, many of those subscribers are not using HughesNet for its intended purpose. To ensure that all HughesNet subscribers have fair and equal access to the benefits of the Satellite broadband service, HughesNet has enacted a Fair Access Policy to prevent consistent abusive consumption of bandwidth by a handful of users.
FAP is straightforward: based on an analysis of usage data, Hughes has established a HughesNet usage threshold well above the maximum typical usage rates. When a customer exhibits patterns of system usage which exceed that threshold for an extended period of time, FAP may temporarily limit that subscriber's throughput to ensure the integrity of the system for all HughesNet subscribers. Typically, the restrictions will be lifted if the customer's usage in a given period stays below the FAP threshold. A secure online portal designed to support customers of authorised VARs and Dealers with near real time information on a given site connection is available.
More explanation follows:
HUGHES products such as "Galaxy, Star Duo, Star Trio, DW6000, DW7000" all have limitations when using its bandwidth.
Hughes Network Systems maintains a running average Fair Access Policy (FAP). Fair Access establishes an
equitable balance in Internet access across satellite broadband services by service plan for all DIRECWAY
customers regardless of their frequency of use or volume of traffic. To ensure this equity, customers may
experience some temporary throughput limitations. DIRECWAY Internet access is not guaranteed. This policy
applies to all service plans including "Unlimited" plans where customers' use of the Service is not limited to a
specific number of hours per month.
FAP is straightforward: based on an analysis of usage data, Hughes Network Systems has established a
DIRECWAY usage threshold well above the maximum typical usage rates. When a customer exhibits patterns of
system usage which exceed that threshold for an extended period of time, the FAP may temporarily limit that
subscriber's throughput to ensure the integrity of the system for all DIRECWAY subscribers.
Typically, the restrictions will be lifted within 8-12 hours of the original application of the FAP if the customer's usage in this period stays below the FAP threshold.
For example, you may experience FAP if the cumulative requested downloads in a relatively short time period
(1- 4 hours) exceeds your DIRECWAY plan download threshold, and this happens when:
- Downloading big programs or files
- Video , voice or any kind of streaming
- Peer-to-Peer programs (Files, movies, music, program-sharing applications)
For more info about P2P, please visit this page: How to utilise bandwidth
There are many levels of FAP graduating from a slight slowness (soft throttle) to the cut-off at which connectivity
is less than the normal dial-up.
There are three important values that should be considered:
1) the cumulative download amount
2) the throttle limit (threshold)
3) the recovery rate
When cumulative download amount exceeds the throttle threshold, tangible slowness will be noticed, this
slowness will increase while the user keeps consuming more bandwidth, until he reaches the cut-off level. Here
the recovery rate will act in a specified method to add some kilobits to the speed depending on the customer's
package.
Note1:
Subscribers are likely to avoid the limitations imposed by the FAP if their use is typical of the majority of Internet users, and consists of Web surfing and a reasonable amount of downloading. Also try to avoid continuous or
downloading during peak hours.
We recommend you strongly use one of the bandwidth management software or hardware such as:
D-Link DFL-700 (not available in Wafa)
or D-LinkNet Defend
Note2:
An hour of surfing can generate 1-10 MB of download activity depending on the content being surfed
Note3:
All what we mentioned above about downloads apply also for uploads.
Last updated by Mohnnad (Wafa): October 2006
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